Return, Refund & Exchange Policy

Last Updated: 1 November 2026

At Girlish Choice, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience. This policy explains the terms and conditions regarding order cancellations, returns, replacements, exchanges, and refunds. We encourage you to read this policy carefully before placing an order.

1. Order Cancellation Policy

  • Customers may request order cancellation within 12 hours of placing an order.
  • Cancellation requests must be submitted through our official email or WhatsApp support within the specified time.
  • Once an order has been dispatched or shipped, cancellation requests will not be accepted.
  • Approved cancellation requests will be processed according to the applicable payment and order conditions.

To request an order cancellation, please contact our customer support team.

2. Prepaid Order Policy

For orders paid in advance through online payment methods, the following conditions apply:

  • Once an order has been processed, cancellation and refund requests may not be accepted, subject to applicable consumer rights.
  • If a customer selects the wrong product, model, size, or variant, a monetary refund will generally not be provided.
  • Eligible exchange or replacement requests may be considered according to our exchange policy.
  • Additional shipping or handling charges arising from customer-requested exchanges will be borne by the customer.
  • If Girlish Choice is unable to fulfil a confirmed order due to product unavailability or other reasons from our side, an appropriate resolution, such as a refund or store credit, will be offered in accordance with applicable laws and customer consent.

3. Cash on Delivery (COD) Orders

For Cash on Delivery orders, customers may request a return or exchange within 24 hours of delivery, subject to product eligibility and verification.

  • Any approved refund will be processed after deducting applicable and disclosed shipping or COD charges, where legally permissible.
  • A shipping and handling fee of ₹79 may apply where applicable.
  • Customers must provide the required order details and supporting evidence to initiate a return or replacement request.

4. Return and Replacement Request Guidelines

Customers must raise their requests within the following timelines:

  • COD Orders: Within 24 hours of delivery.
  • General Exchange or Replacement: Within 3 days of delivery.

To initiate a request, please contact our support team with the following details:

  • Order ID and registered contact information.
  • Clear photographs of the received product.
  • A complete unboxing video, wherever required under this policy.
  • A brief explanation of the issue or reason for the request.

Requests submitted after the specified time limits may not be considered, except where required under applicable law.

5. Mandatory Unboxing Video Requirement

An unboxing video is strongly recommended and may be required to verify claims involving:

  • Damaged products.
  • Incorrect products received.
  • Missing items or accessories.
  • Packaging-related issues.

For effective verification, the video should:

  • Begin before opening the original shipping package.
  • Clearly show the sealed package and shipping label.
  • Capture the complete opening process without cuts or interruptions.
  • Clearly display the product and the reported issue.

Unboxing videos help us investigate delivery-related complaints and coordinate with our logistics partners. However, the absence of a video will not automatically remove any rights or remedies available to customers under applicable consumer protection laws.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the applicable reporting period.

After receiving your complaint:

  • Our team will review the order details, photographs, and available supporting evidence.
  • The claim will be verified before approval.
  • Once approved, a suitable replacement, exchange, or refund will be arranged as applicable.
  • The next steps will generally be initiated within 4–5 working days after verification and approval.

We take care to package every order properly and will assist customers in resolving genuine product or transit-related issues.

7. Exchange Policy

Customers may request an exchange within 3 days of delivery, provided the product meets the eligibility conditions.

Once an exchange request is approved:

  • Reverse pickup will generally be arranged within 1–2 working days, where available.
  • The returned product will undergo a quality inspection.
  • The replacement product will generally be dispatched within 3–5 working days after successful pickup and quality approval.

Exchange requests are subject to product availability and applicable shipping conditions.

8. Reverse Pickup Policy

For approved returns and exchanges, products must be:

  • Unused and in their original condition.
  • Returned with original packaging.
  • Accompanied by the original invoice or purchase details.
  • Free from customer-caused damage, alterations, or tampering.

Please note the following:

  • Reverse pickup availability depends on the courier service operating in your location.
  • If reverse pickup is unavailable, customers may be asked to self-ship the product after receiving approval and instructions from our support team.
  • Any applicable return shipping charges will be communicated before proceeding.
  • Pickup attempts will be made according to courier availability.
  • If pickup fails due to customer unavailability, an additional pickup request or self-shipping arrangement may be required.

9. Refund Policy

Girlish Choice primarily offers store credit or replacement options for eligible returns and exchanges, subject to applicable consumer protection laws.

For eligible cases:

  • Store credit will be issued after successful product inspection and approval.
  • Store credit will remain valid for 12 months from the date of issue.
  • Store credit can be redeemed against future purchases on our website.
  • Store credit is subject to the applicable terms communicated at the time of issuance.

Where a monetary refund is required or approved, it will generally be processed within 4–5 working days after verification and approval.

Approved refunds will be made through the original payment method wherever possible or through another legally permissible payment method.

10. Important Refund and Return Conditions

For delivered orders, monetary refunds are generally not offered for customer preference-based returns or exchanges.

Eligible products may instead qualify for store credit or replacement, depending on the circumstances and applicable policy conditions.

Our standard policy is to offer store credit for eligible products returned in their original condition, valid for 12 months from the date of issue.

However, nothing in this policy limits a customer's statutory rights to a refund, replacement, or other remedy where required under applicable Indian consumer protection laws.

11. Non-Eligible Conditions

The following situations may not qualify for a return, exchange, or refund:

  • Incorrect product, model, or variant selected by the customer.
  • Requests submitted after the specified return or exchange period.
  • Products that have been used, altered, or damaged due to customer negligence.
  • Products with missing original packaging, tags, or accessories, where these are required for verification.
  • Products purchased under special SALE or BUY 1 GET 1 promotional offers, where the exclusion was clearly disclosed and legally permissible.
  • Products purchased using store credit, subject to applicable refund requirements.
  • Minor differences in colour, appearance, or finish that fall within normal product variations.
  • Products priced at ₹599 or below, where the non-returnable condition was clearly communicated before purchase and is legally permissible.

These exclusions will not apply where a product is defective, incorrect, damaged during delivery, or otherwise eligible for a remedy under applicable consumer protection laws.

12. Order Modification Policy

Customers are requested to carefully review their orders before completing checkout.

  • Order modifications may be requested before processing or dispatch, subject to approval.
  • Once an order has been shipped, changes to the product, variant, or delivery address may not be possible.
  • After delivery, eligible exchange requests may be submitted according to our exchange policy.

13. Product Quality and Appearance Disclaimer

Product photographs and descriptions displayed on our website are intended to provide a clear representation of the products.

Slight variations in colour, design, texture, packaging, or finish may occur due to lighting conditions, screen settings, manufacturing updates, or product batches.

Minor variations that do not affect the product's functionality or quality will generally not be considered valid reasons for a return or refund.

However, this disclaimer does not apply to materially different, defective, damaged, or incorrectly supplied products.

14. Contact Us

For cancellation requests, returns, exchanges, replacements, or refund-related queries, please contact our customer support team.

Brand: Girlish Choice

Email: support@girlishchoice.com

Website: www.girlishchoice.com

Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM

Please include your order ID and registered contact details when contacting us so that our team can assist you efficiently.

Thank you for shopping with Girlish Choice. We appreciate your trust and are committed to making your shopping experience convenient, transparent, and enjoyable.